Q: When is support available?
Our standard support hours are Monday through Friday, 8:45 am to 5:00 pm EST, excluding federal holidays.
Q: Who provides support at MOS?
At MOS, support is a priority. This is why 70% of our employees are staffed in positions directly related to servicing our clients. In fact, we had a fully-operational support department long before we had a sales force.
Q: Just how much experience do you have with physician practices like ours?
MOS has been in business since 1984 servicing all our clients computer needs. Furthermore, many of our support personnel were accomplished billing and office managers for physician practices prior to being employed with MOS. They bring to our support department the same expertise and commitment to excellence that made them successful in their prior careers.
Q: How quickly can I expect a response to a service call?
Most of our support calls are immediately routed to an available customer service representative. On the occasion when a caller has to wait for an available representative, the average hold time is less than five minutes.
Q: How can I be certain that MOS will resolve my support issues?
Because we genuinely care -- we really do! We have a company-wide motto called MOS C.A.R.E.S. (Courteous, Attentive, Responsive, Empathetic, Sincere), and we strive to meet that principle in all our dealings with clients. Furthermore, we have invested heavily in our call center's equipment, resources, and training, to provide better and more efficient service to our clients.
Q: Does Medical Office Software provide hardware or software solutions?
MOS provides both software and hardware solutions specialized for healthcare offices. We provide a complete solution designed to help the overall business maximize productivity.
Q: Can I use existing equipment to run my office?
Yes, Medical Office Software provides systems that run on Intel-based servers and workstations. Our consulting services can help you maximize your current investment in hardware. We ensure that your equipment is compatible with the Microsoft solutions available today.
Q: What certification does MOS have?
MOS is certified with Novell and Microsoft, among others. MOS is a Novell Gold Partner, and has been a Novell Partner since 1984. Our System Engineers and Technicians are fully certified. We have A+s, CNAs, CNEs, CCAs, MCPs and MCSEs on staff.
Q: Does Medical Office Software have vendor alliances?
Yes, MOS has strategic partnerships with our vendors to ensure reliability and performance.
Q: Who are Medical Office Software's partners? Our partnerships include Hewlett Packard, Microsoft, Novell, Citrix, Cisco Systems, MultiTech, Viewsonic, 3Com, and Wyse.